Shipping & returns

RETURNS
We gladly accept returns within 30 days of the delivery date. Items returned to us must be in original, re-sellable condition.  Once the items are back in our possession we will refund your money. Recess must authorize all returns. Send your return request to hello@recessshop.ca with your order number with a list of items you would like to return. Upon receipt of a confirmation email, pack the merchandise in the original package and send pre-paid and insured to:
 
Recess
Attn. Returns
1323 9 Ave SE
Calgary, AB
T2G0T2

Upon acceptance of the merchandise for return, we will process your refund in 7 business days, at which time you will be notified by email. Please note: All return shipping fees are non-refundable unless product is determined to be defective or damaged. We recommend mailing your return with tracking and insuring the package. Recess is not responsible if the returned package is lost or the item damaged in the mail. We will not accept responsibility for lost packages without proof of delivery. 

CANADA ORDERS
Postage rates are based on weight of products and will show at checkout. 

CALGARY ORDERS
Orders placed within Calgary for Local-Pickup will be available for pick-up at our Inglewood location, 1323 9 Ave SE. Please show an associate a proof of purchase (smart phone receipt is perfect) and a photo i.d. in order to acquire the goods ordered. We will contact you to let you know when the items are available for pick-up.

CANADIAN ORDERS
All Canadian orders placed with Recess are processed, packed and shipped within Canada from Calgary, AB.  All packages are shipped using Canada Post. No duties or additional taxes will be incurred after placing your order. Any additional shipping costs incurred for rejected or returned to shipper packages will be the responsibility of the customer.

USA ORDERS
Postage rates are based on weight of products and will show at checkout. 

UNITED STATES ORDERS
All United States orders placed with Recess are processed and shipped within Canada from Calgary, Alberta.  All packages are shipped using USPS, a reliable carrier with up to the minute tracking information and estimated delivery times. Duties or taxes may be incurred on United States shipments. Rejected or unauthorized returns will be shipped back to Canada and any additional shipping fees, duties and/or taxes incurred will be the responsibility of the customer.  

SHIPPING INTERNATIONALLY
We ship internationally to most countries. If you would like a quote for international shipping, please email us the destination address and a list of the items you wish to purchase. Please note that you will be responsible for taxes, duties and/or customs charges incurred. Once Recess has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise.

REFUSED SHIPMENTS
If you refuse a shipment from Recess, you are responsible for the original shipping charges to you, and the cost of returning the package to Recess. This amount will be subtracted from your merchandise refund.

CURRENCY
All orders are processed in Canadian Dollars. The currency converter provided serves as an exchange estimate only. A currency exchange will occur via your chosen method of payment once the transaction is complete.